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"The Art of Being Foolish Proof:the best kept customer service secret"
Originally published in 1989, "Foolish Proof" is being revised to reflect the changes that technology and jargon have made to the discussion of service excellence in the twenty-first century. A unique concept, Lynn Baber shows businesses and individuals how to present their best face, build strong relationships with customers and employees resulting in a more profitable outcome. The ability to quantify results is key, as is transparency and follow-through. A speaker, trainer, and highly-credentialed customer service professional during the hottest period in service evolution, Lynn offers organizations this timeless key - which for some reason yet remains a secret.
"Amazing Grays - Amazing Grace" The secret of life is relationship with God. In "Amazing Grays," Lynn shows readers how horses allow us to find closer relationship with God. Lynn invites readers into the round pen, foaling barn, training arena and show pen as she shares real horses and true-life lessons on relationship, leadership, love, success, failure, birth and death. No horse experience is needed for readers to recognize the familiar places of Amazing Grays - Amazing Grace. This is an in-depth collection of dusty boots, tears, laughter, and down-in-the-wet-straw experience. Unique in its presentation and packed from cover to cover with the specifics of training horses and finding a right relationship with God, Amazing Grays - Amazing Grace is in a category by itself. Readers will meet Lynn's own amazing grays, Bo and Swizzle. Saddle up and join Lynn on this journey that eventually leads to heaven.
Please visit the pre-release website for more information about this title being published by Tate Publishers. www.AmazingGrays.us
Portraits by James Helvey. Equine photography by topshelfphotos.
